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Inspire feedback

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‎05-13-2019 07:14 - last edited on ‎05-14-2019 13:39 by Moderator Alum

‎05-13-2019 07:14 - last edited on ‎05-14-2019 13:39 by Moderator Alum

It's in the package being returned as I type. Band will not snap so that it can stay on my wrist. Impossible. Ordered different band. OMG. The pins. Forget it. Bluetooth won't recognize it. Spent hours trying to synch - NOTHING. 

 

I think it's a ploy so that you have to buy a more expensive fitbit. Which I did. I needed one for swimming. I have an Alta HR which I love and have been using for 8 months. Inspire is anything but inspiring

 

PS I did spend a lot of time with Fitbit help and we got it going but it didn't last. 

 

Moderator edit: Subject for clarity and Word choice.

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‎05-14-2019 13:42

‎05-14-2019 13:42

Hi @rosebud2018 thanks you for sharing your feedback.

 

Sorry you feel that way. It's very important for us to have your thoughts in regards our product and services. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

I'd like to keep assisting you with this, but I understand how you feel at this point. Please let me know if I can further assist you.

 

I'll be around in case that you need anything else. 

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