help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire gets stuck when tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2020 15:28 - last edited on ‎05-05-2020 16:30 by Fitbit Moderator

‎04-23-2020 15:28 - last edited on ‎05-05-2020 16:30 by Fitbit Moderator

Hello,

 

I have had my Fitbit Inspire for about a month, and it has really be struggling with getting stuck when tracking steps. It will freeze mid-workout and stop counting. Sometimes it comes back on its own after 50 or so steps, and sometimes it doesn't. I have tried restarting it multiple times. Today, after restarting, the step count was about 300 fewer than where it was before the freeze, and I only got about 100 steps in before it froze again. I continued the restart process again but keep getting the same results. Any suggestions?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-05-2020 16:29

‎05-05-2020 16:29

Hi @sepaulson85, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting, certainly, your Inspire isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes