Inspire inaccurate data during dance workouts

[Lasngna]

I know my username is ridiculous! First off no matter what name I put in there seemed to be a user name for that already!

So my inspire on clip is not recording my intense dance workouts and all are longer than 10mins of constantly moving. I've tried resetting, tried rebooting phone etc adjusting in exercise and not a thing.

Why I wonder? Thanks in advance

R

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lasngna, welcome to our Fitbit Community. By the way, I don't find anything wrong with the username.

Regarding the inaccurate data that your Fitbit Inspire tracked during your dance workout, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, please let me know if your restarted your Fitbit Inspire as described in this help article. In the meantime, I'd like to share this help page, which explains how your Fitbit device tracks your workouts.

Let me know how it goes.

[Lasngna]

Hi JuanJo,

Yes I restarted twice. Still not updated. Went in to exercise settings. All
set at 10 plus minutes. My walks and dances are well over 10 minutes. It's
quite frustrating.

But thanks so much for contacting me and trying to help 🙂

[JuanJoFitbit]

Hi @Lasngna, thank you for getting back and trying the recommended steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Lasngna]

Hi JuanJo

Thanks so much for your message. I hope I can sort it.

Kind regards

Ros