Inspire is miscounting steps

[DebraSB]

my inspire unit is missing steps.  for some reason it does not count all my steps. any suggestions?

Moderator edit: format

[AlvaroFitbit · Accepted solution]

@DebraSB Welcome! It's good that the community is growing! 

Let me help you with your step count. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.

[Cadenf]

If it makes you feel any better mine deleted most of my steps from today. I manually added them back in as best I could. It suddenly reset everything from today before I could sync it. (I was at the gym)

[DebraSB]

how frustrating. i have lost my phone, so my phone is registering, but the
computer app is not. understandable, but still makes me sad. good luck
with your problem.

[HulieJ]

My step count is now very undercounted since the update and I am not moving any differently than before.