Inspire is not responding

[Salzkorn]

Inspire only showing time and steps nothing else. Cant swipe up to get miles,sleep,calories and cant hit button on side to see battery percentage

Moderator edit: Subject for clarity.

[YojanaFitbit]

Nice to see that you're digging into the Forums @Salzkorn, let me give you a warm welcome to our Community. 

Thanks for reporting the issues with your Inspire. Please try to restart it with the following steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Your tracker should now work normally. If your tracker still doesn't work after a restart please let me know.

I'll be around. 

[monkychik]

I'm having the exact same issue, it started last night. Thanks for the tip!

[YojanaFitbit]

Nice to see you on the Fitbit Forums @monkychik, welcome! 

You're very welcome, we're here to help. Please let me know if you need anything else.

I'll be around. 

[WolverineHusker]

I tried this and it did not revive my Inspire HR.  It appears the fitness tracker is dead in less than 4 months...

[LittleSahara]

My Inspire HR is doing the same thing after only 2 mos-will not respond and only showing the clock.  Cannot access battery percentage either.  Tried restarting it multiple times per guidance above with no luck.  Worked just fine the day before.

[MarieBG]

Thanks so much! Mine was doing exactly the same and it is now sorted. 🙂 

[PBRBek]

VERY DISAPPOINTED. I just replaced my One with an Inspire last Sunday.  It wouldn't pair with my laptop (it will pair with my Android phone) and the display wouldn't come on unless I pushed the button.    I restarted it last Sunday and it would at least come on.  Again yesterday, the display quit coming on unless I pushed the button.  I tried to restart it with no luck.  I tried again today; it restarted and the display works again.   Also, I had ordered the stainless steel band, and it would not stay attached so am waiting for Fitbit to send a new one.

[24sievain]

mine does the same thing. i can get battery percentage by holding down the button but we set it up this morning and the touch screen wont respond to swiping.

[24sievain]

i tried that but it didnt work.

[Mammot]

Thanks for this info! I was having the same problem and that fixed it right away.

[Davis-EG]

Please delete.  I reposted with an updated outcome.  Thank you  

BTW, love my inspire HR.  It doesn't interfere with my other bracelets... 

[Davis-EG]

My wife had same issue with following data points (to help you guys figure this out)...

 0. We discovered the problem in the middle of a run (she does not track exercise separately) 

 1. The reset worked, and

 2. The Fitbit app on the S7 phone picked up steps including the run, yay!

 3. The inspire HR displayed the steps after 7-10 mins.  

[Laurillavecina]

I get the same problem. Followed the advice but it didn't work. I press and hold for five seconds; the display shows the time for three then goes blank. When I stop pressing it doesn't show the smile icon and the problem doesn't go away. Any advice? 

[Davis-EG]

I had to perform the five (5) second hold a couple of times. Actually, the
third time I probably held it for about seven (7) seconds, but it worked
that time.... Good luck.

[Parscore]

Thanks so much, really helped

[Pie0716]

That did the trick.  Thank you.

[amcneil56]

I am disappointed that your recommended course of action did not get my Inspire to work.  It was a Christmas gift.  So is there any other remedy?

Ann

[Susan21]

Followed you advice and it worked thank you

[Davis-EG]

Glad it worked out for you.

Funny, I had to reboot my Inspire this AM (04.22.2020) around 1000 PT.