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Inspire not reading Heart Rate

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‎11-19-2019 08:10 - edited ‎11-19-2019 08:52

‎11-19-2019 08:10 - edited ‎11-19-2019 08:52

Hi my inspire is not reading my heart rate. I've reset it three times now like I was supposed to. 

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‎11-20-2019 05:51

‎11-20-2019 05:51

@Apollard It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Inspire HR not reading your heart rate and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-20-2019 12:30

‎11-20-2019 12:30

I had this problem but somtimes you just have to scroll up into setting and bellow phone gps there is heartrate.click on it if it is off

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