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Inspire not syncing

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‎10-19-2019 11:55 - last edited on ‎10-20-2019 10:15 by Fitbit Moderator

‎10-19-2019 11:55 - last edited on ‎10-20-2019 10:15 by Fitbit Moderator

Hi,hello to all. My question is, as the title says, my fitbit has not registered anything since last sunday. It is charged and so is my phone and laptop etc. (bluetooth on, iv not changed any settings at all )Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎10-20-2019 10:16

‎10-20-2019 10:16

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-20-2019 10:53

‎10-20-2019 10:53

Have you just installed the Firmware update by any chance?

 

If so, I had the same problem but this worked for me:  https://community.fitbit.com/t5/Inspire-Inspire-HR/No-longer-automatically-tracks-exercise-or-sleep/...

 

I seem to have to manually sync my Fitbit now 'cos it doesn't seem to want to do it automatically any more, but I hope the thread up there ^^ works for you!

 

Amanda - a Fitbit Inspire user since 29th September 2019
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‎10-27-2019 01:38

In response to AlvaroFitbit

‎10-27-2019 01:38

Many thanks for your reply. Im sorry for the delay in answering (laptop broke!)

All seems to be working fine now, no idea what happened before but it seems fine now.

Thankyou

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‎10-30-2019 10:24

‎10-30-2019 10:24

same is happening to mine (kinda)

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‎10-30-2019 10:53

In response to guy_109

‎10-30-2019 10:53

I so hope you get it sorted.

Mine was a signal issue, and this made it not possible to sync (i think!),

So now i make sure there are time when both phone and fitbit are both in full signal,so they sync.

Not had any problems since doing this. x

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