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Inspire HR not syncing

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‎10-20-2019 06:55 - last edited on ‎10-21-2019 09:08 by Fitbit Moderator

‎10-20-2019 06:55 - last edited on ‎10-21-2019 09:08 by Fitbit Moderator

Fitbit Inpire HR struggling to sync. I don't want to delete and start from scratch as i am scared of loosing my data

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-21-2019 09:10

‎10-21-2019 09:10

@Romano01 Welcome! It's good that the community is growing!

 

Let me help you with your Inspire HR not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-24-2019 01:28

In response to AlvaroFitbit

‎10-24-2019 01:28

Good day thank you so much for your advice. I unpaired all devices connect and it worked. Sometimes there is some interference when it comes to synching but thank you so much.

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‎10-30-2019 09:29

In response to Romano01

‎10-30-2019 09:29

@Romano01 thank you for your update and sorry for the delay in mine.

 

Really happy to hear that your Inspire HR is working fine now and thank you for confirming this worked for you as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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