Inspire not tracking aerobic automatically

[123mar123]

Hi, my fitbit is not tracking any of my aerobic exercises (I am have set the setting to 10 minutes), it doesn't recognise it no matter for how long I do it for. 

Thank you. 

Moderator edit: Subject for clarity

[YojanaFitbit · Accepted solution]

Hi @123mar123 welcome to the Fitbit Community Forums. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

You did a great job checking that information, thank you for trying those steps beforehand. I'd like to mention that Fitbit Inspire automatically recognizes and record high-movement activities through the SmartTrack feature. What type of aerobic exercises are you performing? Your body or arms should be moving at least 15 minutes long without stopping. 

Wear your Fitbit device on top of your wrist. See more information about how to wear you Fitbit here. For best results! Let me know if this worked for your. 

I'll be around. 

[Mamacita1410]

I have the same problem.  I'm wearing the device in the correct place, I am vigorously moving arms and legs for 10 minutes then I stop to drink water for maybe 30 seconds then I do another vigorous 10-minutes step aerobics.

It won't track it, I'm really annoyed. How can we not even be allowed time to stop and drink during it automatic tracking? It has rendered this device completely useless to me.

I would appreciate some kind of official response. Are you promoting non-stop exercise with no break to drink water?