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Inspire not tracking stats

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‎04-26-2020 09:09 - last edited on ‎05-06-2020 14:01 by Fitbit Moderator

‎04-26-2020 09:09 - last edited on ‎05-06-2020 14:01 by Fitbit Moderator

Despite resetting the unit, changing the clock face and upgrading to Premium, my Inspire hasn’t tracked anything for four days. What else can I try?

 

Moderator edit: Subject for clarity 

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‎05-06-2020 14:00 - last edited on ‎08-05-2025 09:59 by Fitbit Moderator

‎05-06-2020 14:00 - last edited on ‎08-05-2025 09:59 by Fitbit Moderator

Hi @notthemom, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is your Inspire device not tracking any information or specific stats? To make sure that you restarted your device correctly, please check: How do I restart my Fitbit device?

Keep me posted.

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