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Inspire not tracking stats

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‎07-01-2020 21:40 - last edited on ‎07-01-2020 22:59 by Fitbit Moderator

‎07-01-2020 21:40 - last edited on ‎07-01-2020 22:59 by Fitbit Moderator

My inspire is not tracking steps or anything else. It is charging fine. Was working just fine before the last charge. After the charge, it stopped tracking. Can anyone help me? 

 

Moderator Edit: Clarified subject

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‎07-01-2020 22:59

‎07-01-2020 22:59

Hi @Chels2020, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to restart your device following the next steps and let me know if the issue persists:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

I'll be here if further assistance is needed. 

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3 REPLIES 3

‎07-01-2020 22:59

‎07-01-2020 22:59

Hi @Chels2020, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to restart your device following the next steps and let me know if the issue persists:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

I'll be here if further assistance is needed. 

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‎07-02-2020 22:14

In response to RicardoFitbit

‎07-02-2020 22:14

@RicardoFitbit thank you so much! The reset worked and it is now tracking like it's supposed to!

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‎07-03-2020 16:37

In response to Chels2020

‎07-03-2020 16:37

Thanks for your reply @Chels2020.

 

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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