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Inspire not tracking steps

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‎06-29-2020 06:32 - last edited on ‎07-01-2020 22:45 by Fitbit Moderator

‎06-29-2020 06:32 - last edited on ‎07-01-2020 22:45 by Fitbit Moderator

Hi there!!

Today I've noticed that my Inspire is unable to track my steps, use the silent alarms, etc - though I am able to see the display and am able to move around between the different categories. 

I've tried to reset the device (as what the support docs say), though my inspire will never vibrate, or show the smiley face. Is there anything else I can try?

 

Moderator Edit: Clarified subject

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‎07-01-2020 22:45

‎07-01-2020 22:45

Hi @Stormflame, welcome to the Community Forums!

 

Thanks for your post and troubleshooting your device. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

View best answer in original post

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‎07-01-2020 22:45

‎07-01-2020 22:45

Hi @Stormflame, welcome to the Community Forums!

 

Thanks for your post and troubleshooting your device. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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