Inspire only syncing calories

[Owlfish]

Phoned customer services twice but still not resolved, anyone else had problems with inspire syncing? 

[AlvaroFitbit]

@Owlfish Thanks for joining us! 

Make sure that your tracker is setup on your account and syncing. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Hope this helps.

[Owlfish]

Sadly this keeps repeating and since the clocks have changed and we have moved an hour forward it has become more frustrating. It is I still not syncing and does not work the next day after I have managed to resolve the day before. So my husband who brought this as a gift has arranged for it to be returned to Amazon. 

[AlvaroFitbit]

@Owlfish thank you for the update. Sorry to hear that you returned your tracker back to Amazon but I appreciate the time you took with this and thank you for giving your Fitbit a chance. Regardless of the device you use I hope you keep an active and healthy lifestyle.

Stay safe.