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Inspire's screen won't scroll

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‎09-05-2020 22:55 - last edited on ‎09-07-2020 07:12 by Fitbit Moderator

‎09-05-2020 22:55 - last edited on ‎09-07-2020 07:12 by Fitbit Moderator

I haven't even had it 2 months and today it quit scrolling. I've tried several times to restart and it won't even restart. Seen someone has changed their clock face and it fixed this issue for them. Tried every clock face and still no luck!

 

 

Moderator edit: updated subject for clarity

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‎09-06-2020 00:44

‎09-06-2020 00:44

Hi @leslie.zapata.0 You will need to contact Customer Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-07-2020 07:10

In response to NellyG

‎09-07-2020 07:10

Hi @leslie.zapata.0, it's great to see you in our Fitbit Community. Since your Fitbit Inspire is still unable to scroll after you restarted it, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help @NellyG.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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