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Inspire's steps disappeared

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‎12-10-2020 09:27 - last edited on ‎12-19-2020 16:55 by Fitbit Moderator

‎12-10-2020 09:27 - last edited on ‎12-19-2020 16:55 by Fitbit Moderator

Today I wore my Inspire Fitbit for the first time in over a month and went for a walk. Accumulated about 3500 steps, but then the steps disappeared from my tracker - my tracker now says 150 steps. On my app my dashboard says 0 even though it says that it has been updated. Can't seem to update. Anyone know what I need to do? Thanks.

 

Moderator Edit: Clarified subject

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‎12-19-2020 17:06 - last edited on ‎10-03-2025 08:05 by Fitbit Moderator

‎12-19-2020 17:06 - last edited on ‎10-03-2025 08:05 by Fitbit Moderator

@dmdavies1 Hi there. Thanks for the details mentioned. 

Please double check that there aren't any manually logged activities that could be deleting the steps that your tracker synced. If there aren't then you may want to manually log an activity to get these steps back. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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