Inspire screen is blank

[ronrabbu]

The screen on my Inspire will no come on. It's still functioning because it continues to download info to my website, but nothing appears on the Fitbit itself. Also, it has not come on when I flick my wrist or tap it for a long while now - only when using the button until now when nothing happens at all. What's going on?

Moderator Edit: Clarified subject

[AlvaroFitbit · Accepted solution]

@ronrabbu It's great to have you here! 

Let me help you with this. Please try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know how it goes.

[ronrabbu]

Success! Thanks for the tip!

[AlvaroFitbit]

@ronrabbu thank you for your reply.

Glad I could help and thank you for confirming that this helped you resolve the issue as it may help other members in the same situation.

Happy stepping and stay safe!

[Cellomom57]

Not the original poster, but I am having the same issue. I connected my device to charge and the screen popped up with the battery life and time. After that went black, I tried squeezing the sides as instructed. Nothing happens. What next? Thanks!!

[ronrabbu]

Company sent me a replacement - twice! Just got the second one and have not
had the opportunity to set it up yet. First one had the same issue as my
original. Also, the customer rep said Fitbits are no longer compatible with
PCs. I must use my phone. I have not verified that. I suggest you give
them a call.

[Cellomom57]

Thanks! I will try that and see what I can find out.

Moderator Edit: Personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cellomom57. Thank you for your reply, @ronrabbu.

@Cellomom57 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and appreciate your troubleshooting efforts. Since you've tried already doing a restart, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

@ronrabbu Thank you for sharing your experience, I understand how you are feeling and appreciate your time and efforts to help other users. The latest Fitbit devices require an iPhone or Android phone. To verify that your phone is compatible with the Fitbit app, visit fitbit.com/devices.

See you around.

[tracerdbq]

I am having same issue. Did you get yours's up and working?

Moderator Edit: Formatting

[ronrabbu]

Ultimately, they had to replace my Fitbit. I don't know what caused the problem. Suggest you give them a call.

[AlvaroFitbit]

@tracerdbq I hope you're doing well!

If you haven't tried then please try restarting your tracker by following these instructions.

@ronrabbu happy to hear that our Support team was able to replace your device.