Inspire screen not scrolling

[msherrin]

This is my third inspire. The first one would not advance past the time. The second one chipped in such a way that the wrist band would not stay attached. The third one which I have just received back this week is also frustrating. If I wear the inspire on my wrist, the screen will not advance past the time when I swipe downward and will only go one screen when I swipe up. However, if I take the device off and just hold it, it will swipe to every screen that is available, up or down. Since I don't want to carry the fitbit which is designed to be worn as a watch, I am not sure what I can do.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@msherrin, welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Inspire not working as it should. I suggest you restart it. If the issue persist then please clear your data but note that you will need to set it up again after this.

Let me know how it goes.

[msherrin]

I restarted the Inspire and that did not solve the problem.
I erased the data and set the device up again and it still does not work consistently.  As I have stated before, I am finished with Fitbit product - it does not work all of the time. I loved my Zip and would have liked to buy another one. Instead, I invested in a product that I have returned twice and now the third piece does not work either.
I've ordered a different brand of activity tracker - I am very disappointed in this product and the customer service in connection with my latest problem.

[msherrin]

Nothing works - the Inspire is defective - I do not understand why these devices are not put through quality assurance before being sent out.

I have ordered another activity tracker of a different brand and will not buy from Fitbit any longer.