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Inspire screen not turning on

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‎09-09-2020 06:08 - last edited on ‎09-09-2020 15:18 by Fitbit Moderator

‎09-09-2020 06:08 - last edited on ‎09-09-2020 15:18 by Fitbit Moderator

After charging, 100% battery, device will not turn on. Tried to reset, get smiley face then back to black screen. Then device goes to Fitbit icon and 001 at bottom of screen. Does not progress from there. Nothing but problems since I bought this in June. 

 

Moderator Edit: Clarified subject

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‎09-09-2020 07:44

‎09-09-2020 07:44

Hi @RedGhost77  I've notified a moderator about your post and they should be by to assist. Which phone do you have and is it on the list of compatible devices? click to see  The more information given, the better to help you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-09-2020 15:21 - last edited on ‎10-17-2024 06:46 by Fitbit Moderator

‎09-09-2020 15:21 - last edited on ‎10-17-2024 06:46 by Fitbit Moderator

@RedGhost77 Welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you tried charging and resetting it. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email they'll be happy to assist. 

@Odyssey13 Thanks for flagging this post. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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