Inspire setup help

[degenerateone]

clicked on setup new device

scrolled to inspire

clicked on setup your fitbit inspire - kicks me back to home page

any suggestions?

I've reset my phone and turned off the Bluetooth and turned it back on

Moderator edit: title for clarity

[NellyG]

Hi @degenerateone That sounds odd. What phone are you using? Is it on the Supported Devices List?

Have a read of THIS Help Article on Set up Issues. Please  o,e back here if you are still having problems.

[MarciM]

Hi @degenerateone I had this same thing happen to me when setting up my Inspire. I just kept trying and on the 3 or 4th try it worked and went thru the setup process. I have iPhone 7, current Fitbit app. Fingers crossed with some persistence you can get thru the set up process and start enjoying your Inspire. 

[MattFitbit]

@degenerateone Welcome to the Fitbit forums. Sorry to hear about this experience. 

If you haven't already done so, I would make sure that your Fitbit app is up to date (version 2.89 for iOS and Android). I would also try force closing the app and restarting your phone. 

If you are still unable to get set up, please let me know. 

@MarciM That's interesting that you had a similar experience. I have forwarded this info to our product specialist to see if this is something she has heard of. 

@NellyG Awesome post! Thanks for the help. 

[DangrPronDaphne]

I have a Pixel 2 XL running Android 9, and I just got an Inspire HR.  I have removed my other Fitbit devices from my app and I've attempted setup from home and from work (to ensure that no other devices were interfering with the process.) My Fitbit app is up to date (v2.89), BT is always on.  In the app, I go to add the device; it recognizes the device and takes me through all prompts.  I enter the 4-digit pin that the Inspire is showing, and I get 30-60 seconds of "Connecting..." on my phone and the FB logo on the device.  After 30-60 seconds, I get kicked back to the Account page, with no devices listed.  I've rebooted my phone, turned BT off for 60 seconds then turned it back on, I've erased the data from the Inspire and restarted it.  I'm at the end of my patience.  I've done all of these steps no fewer than a half dozen times.  Please tell me there's a fix for this quickly.

[MattFitbit]

@DangrPronDaphne Welcome to the Fitbit forums!

I moved your post here since @degenerateone had posted about a similar experience.

First, I would make sure that your Inspire HR is fully charged when attempting to pair. Then I recommend restarting your phone and forgetting any other tracker paired to your account in your Bluetooth settings. 

Step by step instructions can be found, here. A few others had mentioned that after a few tries they were able to set up successfully. If you are still having trouble after following these steps please let me know. 

[DangrPronDaphne]

I've tried again, no fewer than 3 times.  Unit is fully charged.  Followed the step-by-step instructions to the letter.  Each time, after entering the displayed code, my phone says "connecting..." and the Inspire HR shows the Fitbit logo for approx 60 seconds, then back to the account page I go.  When I restart my phone or restart Bluetooth, the device shows an X inside a circle.  I'm done with the device.  It has the wrong time on it, I can't configure anything without it being added to my phone.

[DramaQueenDiva]

Hi all!  May I add something, @degenerateone?  Have you cleared the cache on your phone?  I find that when I have setup problems this usually helps a lot.  When you open an app on your phone, you also open files that are used to run the app.  By clearing the cache, you are deleting these files (though not the app itself), and therefore more memory to run the app, which should help the setup process run much smoother.

[Kalenalynn]

I've uninstalled Fitbit ap, turned on and off bluetooth & nothing works. Tapping Inspire & nothing. Pushing button gives me a smiley faced battery. HELP!

[LZeeW]

@Kalenalynn   Hello and welcome to the forums.  Can you please clarify the steps you have taken to add your Inspire to your account?  Did you

• Tap on your account icon then
• Tap on Set Up a Device
• Selected your new tracker
• Entered the four digit code
• Followed the screen prompts?

If you are following the steps, where does the set up break down?  What step do you get to?  We can help you better if we know where the set up problem happens.

For future reference, the smiley faced battery means a full charge.

[ChrisEdwards]

I have received an Inspire fitbit.  I have setup the app on my iPhone XR and on Mac book.  I have connected the fitbit to the usb charger and restarted it by holding the power button off then back on.  I can never connect to it with either device.  How do I get support?  Just this forum?

Thanks,

Chris Edwards

[MarciM]

Hi @ChrisEdwards  Welcome to the forum. I’m sorry you are having an issue with your Inspire. There are lots of tips and tricks on the forum, but if you cant find what you need, you can contact Customer Support @ help.fitbit.com.

[SunsetRunner]

Try deleting your Fitbit app and reinstalling.  I had to do that this morning and it worked.  

[Kalenalynn]

Well, stupid me! I thought I'd ordered the Inspire but in digging through my files, I found I'd actually ordered the Inspire HR. After smacking myself in the forehead, the installation was flawless. Thanks for the quick response though!!!!

Sent from Yahoo Mail on Android

[MattFitbit]

Hi all! I have merged a few threads here to help keep the community tidy!

@Kalenalynn Great to see that you were able to get your Inspire HR set up! Hopefully its all smooth sailing from here. 

@DangrPronDaphne Were you ever able to get set up? @DramaQueenDiva provided some helpful tips above. 

For anyone who may be having trouble getting set up, I recommend performing each of the steps detailed in this article. 

@MarciM @LZeeW @DramaQueenDiva Thanks for the assistance!

[Kalenalynn]

I was trying to set up the Inspire when in fact, I had the Inspire HR. It wasn't the dumb Fitbit that wasn't working. It wasn't the dumb Samsung tablet that wasn't working. It was the dumb person pushing the buttons! Thanks for all the great advice. Hope it helps others are truly having setup issues.




...Sent from Yahoo Mail on Android

[MonicaZer]

did you fix this problem please as i have same issue

[Rootie8715]

I really hate the Inspire. 

I am setting this up and it searches and searches. 

I had it set up, and it somehow got reset, and now I can’t get it going again. 

I am using IOS, have restarted, forced closed, swore, and prayed. These fit fits are really getting challenging. 

[KrazyKrissy]

Hi there and Happy New Year! 

I seem to be having a similar problem. When I am trying to connect the Fitbit Inspire to my iPhone, the Inspire does not appear on my Bluetooth list. In the Fitbit App (which i have uninstalled and then reinstalled) states “ No Bluetooth Connection”

I have tried restarting my phone

restarting the Fitbit

reinstalling the Fitbit App

updating my iPhone to iOS 13.3

turning my iPhone’s Bluetooth off and then on again.

I am not sure where I am going wrong. Your help would be greatly appreciated.

Thank you.

[Appraisergal]

I am having same issue, I've tried setting up new Inspire numerous times on Iphone 8, done everything multiple times, on an off bluetooth, made sure all updates done, deleted and re-installed app, tried to set up on laptop, called your help line and nothing???  do you have issues with products purchased off of Amazon?  Please help