help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire sleep icon grayed out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 17:02 - last edited on ‎07-25-2019 06:43 by Fitbit Moderator

‎07-24-2019 17:02 - last edited on ‎07-25-2019 06:43 by Fitbit Moderator

Things started out well with my Inspire when I bought it about 6 weeks ago. The sync connection has been slow but all of the functions seemed to.....well.....function. This week, the sleep icon has gone grey and stopped recording my sleep and the days of activity has now joined "sleep" in going grey and not keeping track. What's the deal ? I did the update, I've restarted....I'm super frustrated with this device. I want my Flex back. It was unsophisticated and always worked ! Any advice for me ? 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
2 REPLIES 2

‎07-25-2019 07:41 - last edited on ‎03-20-2025 05:07 by Fitbit Moderator

‎07-25-2019 07:41 - last edited on ‎03-20-2025 05:07 by Fitbit Moderator

@Flagal, it's great to see that you've visited the Fitbit Community!

Let me help you with our Inspire not working as it should and thank you for troubleshooting this issue. For the syncing issues I would like to know which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

For the activities and sleep you could try clearing your information and setup your device again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-25-2020 16:55

‎08-25-2020 16:55

Having same problem, sleep icon greyed out.

Best Answer
0 Votes