Inspire sleep tracking not working

[JaanaT]

The last three nights my inspire has not detected anything. I know I have not slept well, I've tossed and turned and I know when I woke up too, but it just shows all dark blue and congratulates me on sleeping so well. =not moving one single time the whole night. Whats going on? It detects steps during the day, but not at night. I have never turned the sleep tracker on when going to bed, its worked fine just by logging the times the next day. I restarted the device yesterday to see if it would make a difference, but no...

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[AlvaroFitbit]

@JaanaT Thanks for stopping by!

Let me help you with your Inspire not detecting your sleep and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

[JaanaT]

Thanks for your suggestions.
I do wear the inspire on my non dominant wrist.
the link to manual logging led to oxygen levels, but I think I have been doing exactly that. Usually when I log my sleep start and end times manually, the result is showing me a graph of dark and light blues to indicate when I've been moving around. Now, there is nothing. its all dark blue, like I've not moved at all during the night. I know I have. If I put in a time after I've gotten up as the end of my sleep, it still shows no movement.
Already tried restarting. will try that again.

Jaana

[JaanaT]

Still not working. If I put in a sleep time when I've not actually been asleep, it still shows no mevement. Think I'll switch back to my old fitbit One. Much more realiable than inspire. Just need to get a watch for telling the time now.