Inspire steps and tracking issues

[Rockyjames]

My Fitbit is not tracking steps correctly. It’s 1000 steps behind. It’s worked great for a year. It also isn’t tracking my sleep anymore.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Rockyjames Welcome to our Fitbit Community. Regarding the steps and sleep tracking issues that your Fitbit Inspire HR has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains more information about the accuracy of your Fitbit device.

Finally, visit this article, which provides more information about how your Fitbit device tracks your sleep data.

Hope this helps.

[MK385]

The link to the article for sleep tracking isnt provided

[JuanJoFitbit]

@MK385 I apologize for the mistake. Please check out my previous post since I updated it by including the link to the help article.

See you around.

[MK385]

Unfortunately I’ve had no luck at all with everything I’ve been advised to do. I never received a follow up call regarding my case and I was also charged 7999 for three month premium subscription when that’s the price of a full year. I’m not complaining to just complain I am lucky enough that one of the members sent me their charge for and I am going to send them my Poorly working inspire works when it wants to. He said he’s fine with just steps and time. However I am a little upset that I was charged so much for a three month premium subscription and I would like to get that taken care of properly as well. But my experience thus far With a brand new device it will not work properly filing a case and never getting any proper support is disappointing. And I would like to be pointed in the right direction to get the subscription for premium hi  adjusted and not just I have a case number and wait wait wait. If you can please make the best suggestion on getting the premium issue resolved as soon as possible I would greatly appreciate it