Inspire stopped tracking walking activity

[Walker53]

My inspire has stopped scoring my walking against the activity goal. It records the distance steps minutes etc but doesn’t carry this over to score a day’s activity 😣it does score swimming as an activity - any suggestions please??

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Walker53.

Thanks for the details shared in your post. I understand how you are feeling and recommend restarting your device: How do I restart my Fitbit device? Please note that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking. 

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your walking exercise isn't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure it records properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device?

Hope this helps. 

[Walker53]

Hi, thanks for this but it didn’t work😣today I have walked over 220 minutes and 22000 steps and it hasn’t recognised it as a day’s activity 🙁any other ideas please? 
M 😊

[KitKatDC]

I have had the same issue. I walk miles every day. Sometimes fitbit will log swimming, sometimes it won't track for days at a time.

[Walker53]

Yep mine will log swimming ok but not walking 🙁
😊

Sent from my iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @KitKatDC. Thank you for your reply, @Walker53.

@KitKatDC Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend restarting your tracker and lowering the auto-exercise recognition time setting to 10 minutes. For more information, see Can I change how my activities are tracked?

@Walker53 I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and recommend trying to use the exercise shortcut on your tracker during your walking exercise. For more information, see How do I start and stop a workout on my Fitbit device?

Hope this helps. 

[Walker53]

Has now stopped registering the swimming activity as well 🙁

Sent from my iPhone

[LiliyaFitbit]

Thank you for the update, @Walker53.

Since you continue experiencing difficulties, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.