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Inspire synching but not transferring data

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‎09-02-2019 04:12

‎09-02-2019 04:12

Inspire synching up to yesterday, when at the end of the day it transferred that the battery was fully charged since the previous day but said I had not taken a single step. Same today and after reading this forum I reset. It is now synching steps again but any data from yesterday seems to have been wiped as yesterday is still a day without steps. Can I retrieve?

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‎09-03-2019 10:15

‎09-03-2019 10:15

@peterxcx Welcome! It's nice to have you on board! 

 

Let me help you with your missing steps. It is odd that your tracker synced and it didn't transfer the previous day data. If this doesn't show on your account then you can manually log a walking activity to have a record on it.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎09-03-2019 10:15

‎09-03-2019 10:15

@peterxcx Welcome! It's nice to have you on board! 

 

Let me help you with your missing steps. It is odd that your tracker synced and it didn't transfer the previous day data. If this doesn't show on your account then you can manually log a walking activity to have a record on it.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-03-2019 13:39

In response to AlvaroFitbit

‎09-03-2019 13:39

Thank you. I have added some walking to the empty day as a work around. When I found on the forum that reset was the way to go I also lost any steps that morning before the reset. Not really a problem but odd.

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