help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire touchscreen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2020 11:33 - last edited on ‎05-05-2020 13:31 by Fitbit Moderator

‎04-24-2020 11:33 - last edited on ‎05-05-2020 13:31 by Fitbit Moderator

I tried restarting it according to the directions. The smile face did appear but scrolling is still not working. What can I do now.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-05-2020 13:31 - last edited on ‎08-05-2025 10:07 by Fitbit Moderator

‎05-05-2020 13:31 - last edited on ‎08-05-2025 10:07 by Fitbit Moderator

Hi @Tkads, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for troubleshooting your Inspire before posting. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Since the restart process didn't work, please try changing your device's clock face following the steps from our help article: How do I change the clock face on my Fitbit device?

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎05-05-2020 14:25

In response to RicardoFitbit

‎05-05-2020 14:25

Hi, thanks for replying. I noticed this about a week before my initial post. I am able to change the clock face on my device but the scrolling functionality still does not work. 

Best Answer
0 Votes