Inspire tracking steps but not exercise

[Janell001]

Device has worked all week. Today it is tracking steps but not activity. Kinda bummed. Tried all of the fixes I’ve come across but nothing has worked. 

[Koalajane]

I chatted to support today and that was no use. They asked if I had gps on and did I have my phone on me. Yes I did yesterday and today and walked for well over 40 minutes. I have to try again and as in have already done exercise today it will have to be tomorrow. 
I find the support chat useless as they disconnect before you finish

[Kirisa]

I have been having problems for over 2 months now with it not tracking my exercise or my sleep,  all I ever get is they are working on fixing the bugs and there have been maybe 2 updates on the app and still no fix. 😞

[Koalajane]

Hi, I reset my tracker this morning and it recorded the exercise. I noticed yesterday and today that it hadn’t tracked my sleep so waiting to see what happens in the morning.
I did go on the support chat but they were useless

Sent from my iPad

[Kirisa]

Oh good.  I know for me I have reset several times and it just hasn't fixed it. Hopefully you got it fixed.

[Koalajane]

We will see if it tracks my sleep. If not i will email them and tell them I want a replacement!

Sent from my iPad