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Touch screen not working.

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‎09-22-2019 02:11 - last edited on ‎09-23-2019 19:14 by

‎09-22-2019 02:11 - last edited on ‎09-23-2019 19:14 by

The touch screen on my inspire hr isn't working and I can't tap or scroll anymore. It is also slow to sync with the app.  I have tried changing the clock face and have restarted it a number of times. 

 

 

Moderator edit: subject for clarity

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‎09-23-2019 01:46

‎09-23-2019 01:46

Hi @Roalbo I have flagged amoderator to come and help you as the restarts didnt help

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-23-2019 19:12

In response to NellyG

‎09-23-2019 19:12

Welcome to the Fitbit Community, @Roalbo. It's nice to see you around @NellyG. 

 

@Roalbo I appreciate your participation in the Forums and sharing that the touch screen on your Inspire HR isn't working. Thank you for your efforts to resolve the issue by doing a restart and changing a clock face. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

@NellyG thank you for your support!

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2020 19:12

In response to LiliyaFitbit

‎03-30-2020 19:12

Hello, I’m having the same issue as this user. My Fitbit inspire HR touch screen is not working at all, despite several restarts and charging sessions. Please let me know what can be done to fix this. 

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