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Inspire unresponsive screen

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‎01-01-2021 09:31 - last edited on ‎01-04-2021 06:17 by Fitbit Moderator

‎01-01-2021 09:31 - last edited on ‎01-04-2021 06:17 by Fitbit Moderator

I recently received a Fitbit Inspire as a Christmas present.  I had to order a dongle in order to set up the app on a laptop.  I have now synced the device, but when I switch it on, all that I see is a single white horizontal line.  The touch screen does not even scroll either.  What could the problem be?

 

 

Moderator edit: updated subject for clarity

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‎01-04-2021 06:16

‎01-04-2021 06:16

Hi @Davidemmerson, welcome to our Fitbit Community. Regarding the unresponsive screen issue that your Fitbit Inspire has experienced, I'd like you to restart it as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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