Inspire won't charge

[maizyblue]

I have had my Inspire since last August and never had a problem with it until last night. I connected it to the charger which was plugged into a port on my clock radio I've uses often for charging overnight) and discovered my Inspire failed to charge. I then plugged the charger into my computer this morning, and it still isn't charging. I made sure all connections were clean and still no luck. What can I do?

[AlvaroFitbit · Accepted solution]

@maizyblue Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your Inspire not charging and thank you for troubleshooting this issue. You didn't mention how you cleaned the contacts so I suggest you try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

Let me know how it goes.

[maizyblue]

Thank you so much for your help! Your tip worked great!!

[AlvaroFitbit]

@maizyblue thank you for the update.

Happy to hear that your tracker is charging now and thank you for confirming this as it may help other members in the same situation. Hope you keep up your daily activities so you can reach your goals.

Happy stepping and stay safe.