Inspire won't connect

[MrsT13]

Keeps saying reconnect to blue tooth worked yesterday when purchased but today it's not and now it's saying fitbit.com down for maintenance anyone else experiencing the same thing 

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @MrsT13, it's great to see a new member around!

I'm happy to hear that you just got an Inspire, and thanks for letting me know the message displayed on the Fitbit app. This is a strange behavior, and to get your device connected, I'd suggest to try the following steps:

1. Remove the Inspire from the Bluetooth settings.
2. Turn off the Bluetooth, wait 10 seconds and turn it back on.
3. In your phone’s settings tap on Apps > Fitbit > Storage > Clear Cache.
4. Then, go back to the previous screen and tap on the option “Force stop”.
5. Reboot your phone.
6. Open the Fitbit app and setup your Inspire as a new device.

If you continue getting the same message, please take a screenshot and share it with me to further investigate. To attach a picture in your reply, check this post.

[Sandykk]

My Bluetooth won't connect for the setup.  My IPhone 8 doesn't have Apps>Fitbit>Storage>Clear Cache.  I can go into Settings, then Fitbit but the options are Siri & Search, Notifications, and Background App Refresh.  Please let me know if you have any thoughts.

[LizzyFitbit · Accepted solution]

Hi @Sandykk. Welcome to our Community Forums!

Thanks for joining the conversation, as well for the detailed information about your device. Since you have an iPhone 8, I'd suggest to force quit the Fitbit app with the instructions found in the Apple help article. Then reboot your phone and try to setup your Fitbit as a new device. Once that is completed, you'll be prompted to pair your device via Bluetooth with your phone.