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Inspire won't set-up

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‎04-07-2019 05:44

‎04-07-2019 05:44

I received the Inspire yesterday and it will not set up to my iPhone X.  I have:

1 - Restarted my Phone

2 - Restarted the Inspire (received the vibrate and Smiley face)

3 - Turned Bluetooth off/on on my phone

4 - Uninstalled and reinstalled the Fitbit software on my phone

5 - Removed my FitbitOne from the App.

Still can't get it to set-up.  I re-connected my One in about 5 seconds.

I am out of ideas.

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2 REPLIES 2

‎04-08-2019 06:37

‎04-08-2019 06:37

@SunsetRunner Welcome! It's nice to have you on board!

 

I will gladly assist you with your Inspire setup and thank you for trying some troubleshoots. Please try the suggestions in this article. Additionally you could try using a different phone or computer for the setup.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-10-2019 11:18 - edited ‎04-10-2019 11:44

In response to AlvaroFitbit

‎04-10-2019 11:18 - edited ‎04-10-2019 11:44

Turns out I thought I bought and Inspire but it was an Inspire HR.  After flipping to the Set Up for the HR it connected.  Thanks

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