Inspire won't sync or reset

[jolcy2]

Won't sync.  Followed instructions to hold down button for 5 seconds, wait for smiley face and buzz.  But it takes about 20 seconds to get the smiley face, there is no buzz, and it didn't reset (still won't sync).  Appreciate some help.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @jolcy2.

I am sorry to hear your Fitbit Inspire won't sync and you're having difficulty trying to reset it. I appreciate the additional details and I am here to help. I recommend following our complete troubleshooting instructions at Why won't my Fitbit device sync? 

You can confirm the steps to restart the tracker at How do I restart my Fitbit device?

Keep me posted on the outcome. 

[jolcy2]

thanks for your reply!  i couldn't figure out how to shut it down.   then our cable service went down, and along with it all access to internet.  when it came back up, my fitbit sync'd.  so i don't know why, but it worked.  Weird, but good.

[LiliyaFitbit]

Hi @jolcy2, thank you for your reply.

I am glad to hear the issue is resolved now. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!