Unable to setup Inspire

[cj202046]

got my new inspire today and trying to set it up and it just keeps failing and will not update have done all the troubleshooting things and nothing any ideas

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @cj202046, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Looking forward to your reply.

[cj202046]

Thanks for replying, I checked all the things over again and I did the chat and was told it was my phone so I tried on my PC and it was still the same issue finally called and got a person on the line and figured out that the device is defective so I will have to send it back. The sad part is that I will have to wait through a processing period before I will even get the item that I ordered and I just have to trust that I haven't lost my money.

[RicardoFitbit · Accepted solution]

You're welcome @cj202046, your reply is appreciated.

Thanks for your update, I'm happy to know that you received assistance from our Customer Support team. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.