Inspire won't sync with Windows 10

[AmandaGeorge]

Good morning everyone

I've got a Windows 10 laptop that I had to reinstall Windows at the beginning of the week and ever since then my Inspire hasn't wanted to sync anything at all on my Windows 10 laptop but it's been fine on my Samsung Galaxy 9 phone, I just prefer using my laptop to log food and water and getting details of my sleep and steps etc on the bigger screen.

This is the only information I get on my laptop no matter what I try and do to fix the syncing issue:

I've already logged 500ml of water on my phone and I've got 171 steps and 8h 30m of sleep on my phone, but nothing at all on my laptop!

How do I fix the syncing please... this is the only thing that isn't working on my computer now!

Thank you in advance!

Amanda

[SilviaFitbit]

@AmandaGeorge Hi there. Thanks for the detailed information shared and the screenshot attached. 

Please check the following requirements: 

• Your computer is running the latest version of Windows 10.
• Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Fitbit Connect isn't installed. To check, look for an icon with the Fitbit logo   near the date and time on your screen. If you see this icon, uninstall Fitbit Connect using the same process you use to uninstall other programs.
• The Bluetooth setting on your computer is turned on. To check, go to Start   Settings   Bluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility. Note: If your computer doesn't support Bluetooth, purchase a wireless sync dongle from the Fitbit Store.

After this, follow this syncing troubleshooting and continue monitoring its functionality. 

Hope this helps. 

[AmandaGeorge]

Thank you @SilviaFitbit - I just needed to be more patient with it re-finding everything on my laptop again... it was working fine within a few days so maybe it's 'cos my laptop is so ancient (I bought it in 2019) and I think I had similar problems when I very first got my Fitbit too... it seems to be working fine again now though, which is a relief  🙂

[SilviaFitbit]

@AmandaGeorge Thank you for getting back. Glad to hear that everything is up and running. 

Hope you continue reaching your goals! Have a good weekend.