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Inspire won't sync

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‎09-07-2021 11:03 - last edited on ‎09-07-2021 11:36 by Fitbit Moderator

‎09-07-2021 11:03 - last edited on ‎09-07-2021 11:36 by Fitbit Moderator

Hi my inspire won't sync, won't registar sleep and alarm has stopped working.

 

Moderator Edit: Clarified subject

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‎09-07-2021 13:05 - last edited on ‎12-10-2024 05:31 by Fitbit Moderator

‎09-07-2021 13:05 - last edited on ‎12-10-2024 05:31 by Fitbit Moderator

@NH42 I hope you are doing fine.

I suggest you try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

This should help syncing and once it syncs we should see if the sleep shows there. The restart should help with the alarms.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-08-2021 09:24

In response to AlvaroFitbit

‎09-08-2021 09:24

Hi. Thank you so much for your help I'll give it a try.
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‎09-09-2021 04:11 - last edited on ‎12-10-2024 05:31 by Fitbit Moderator

In response to NH42

‎09-09-2021 04:11 - last edited on ‎12-10-2024 05:31 by Fitbit Moderator

@NH42 hopefully this will get your tracker syncing again. Remember that your tracker will save detailed data for a week (7 days) and the daily totals for 23 additional days.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-11-2021 06:45

In response to AlvaroFitbit

‎09-11-2021 06:45

Hi. Thanks again for your help. It turns out the fitbit app is no longer compatible with my phone or tablet, so I installed the app on a newer tablet and I'm good to go again. Though I think my fitbit will think I'm lazy. I work 12 hour shifts in a care home, I got the inspire as it seemed to be the only one at the time I could use as I clip on and wear under my uniform. But since covid came i don't wear it to work so the miles i walk get missed. Thanks again for your help.
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