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Inspire won't track steps correctly

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‎09-15-2020 21:18 - last edited on ‎10-05-2020 16:13 by Fitbit Moderator

‎09-15-2020 21:18 - last edited on ‎10-05-2020 16:13 by Fitbit Moderator

My ibsoire is not tracking all of my steps by the end of the day  11:59 pm. I have to also go to the app everyday to get it synced. Can someone helo me? I have not have it more than 3 weeks 

 

Moderator Edit: Clarified subject

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‎10-05-2020 16:13

‎10-05-2020 16:13

Hi @Auroravs, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with the steps accuracy situation, can you please elaborate? When was the first time you experienced this situation and how many times since then? Which phone are you using to sync your Inspire? Only steps are being affected? The amount of steps differs from the tracker and the Fitbit app or just after you sync? In the meantime I receive your answers, please restart your device and please check: How do Fitbit devices sync their data? for more information about how Fitbit devices sync data. 

 

Looking forward to your reply.

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