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Inspire wont reset, black screen

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‎08-17-2019 20:30

‎08-17-2019 20:30

Tonight my inspire screen went black and now I'm not able to restart it or anything.  I thought it might have died so I plugged it in and my app is telling me the battery is full, so I tried resetting it and it vibrates but I don't get the smiley face, and the screen stays black. I haven't even had this for 1 month and a half. Help

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‎08-17-2019 20:53

‎08-17-2019 20:53

Hi @smripley  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-18-2019 09:05 - last edited on ‎01-29-2025 07:48 by Fitbit Moderator

In response to NellyG

‎08-18-2019 09:05 - last edited on ‎01-29-2025 07:48 by Fitbit Moderator

@smripley, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Inspire device and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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