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Inspire

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‎08-23-2019 15:40

‎08-23-2019 15:40

I just got a new Inspire.  Now with the new fitbit app updates I cannot figure out how to add to my account.  I've tried to go online and it only shows my scale and won't let me add it.  I'm about to return this.  It use to be so easy and the videos don't help at all.  Can someone help?

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‎08-23-2019 16:19

‎08-23-2019 16:19

This help article explains the whole setup procedure.  It sounds like you might already have an account and maybe another tracker, so I cannot narrow it down, but the article covers all the cases.

How do I set up my Fitbit device?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-25-2019 09:34

In response to JohnnyRow

‎08-25-2019 09:34

On the iphone app there is no where to add device.  On the computer it asks for a toggle and the inspire doesn't have one

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‎08-25-2019 10:06

In response to Mclark1269

‎08-25-2019 10:06

On the main 'Today' screen of hone app, tap your profile picture at the top left to get to 'Account' page.  Then scroll down a bit to 'Set up a Device'.  Tap that and follow instructions.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-25-2019 10:16

In response to JohnnyRow

‎08-25-2019 10:16

Doesn’t work on the iPhone. Works in the computer but asks for a toggle that doesn’t come with the inspire

Sent from my iPhone
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‎08-25-2019 11:43

In response to Mclark1269

‎08-25-2019 11:43

"Doesn't work" isn't enough information to go on.

Have you ever had a Fitbit before, or is this your first setup?

 

What specifically does not work on the iPhone?

Do you have the app downloaded and running?

If so, do you see the 'Today' page with your profile pic in top left corner?

If so, did you tap it and get to 'Account' page?

If so, do you see "Set up a Device"?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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