InspireHR - Bonding failed message

[barbell7517]

Am using Inspire HR with app for Windows 10.  Dashboard is not synced with device, and message is: "bonding failed.  Turn off app and restart."  Have done that, uninstalled and reinstalled app, rebooted my laptop and rebooted my device. 

All worked well until today.  Tracker appears to be accurate, but still getting same message on app dashboard.  Advice, please! 

[YojanaFitbit · Accepted solution]

Hi @barbell7517, welcome to the Community Forums.

Thanks for troubleshooting prior to contacting us. There are a few more steps to help your laptop to bond again.

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• Confirm that your laptop is running the latest OS version.
• Open Main Menu > Set Up a New Device and follow the instructions to pair your device.
• If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To check, go to System Preferences > Bluetooth > Turn Bluetooth On.
• If your computer doesn't support Bluetooth, it can still communicate with your device if you purchase a wireless sync dongle from the Fitbit Store.
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.

If your device still won't sync, try the steps below. Note that your fitbit.com dashboard always shows the time of your last successful sync. Just click the gear icon in the top right.

If your computer has Bluetooth:

1. Turn Bluetooth off and back on under System Preferences > Bluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
2. Restart your device using the instructions in How do I restart my Fitbit device?
3. If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit app again. For instructions see About the Fitbit app.
4. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

If you have any further questions, please let me know! 

[BHINNJ]

tried everyone of these suggestions and more. this seems to be a common problem! the bluetooth on my pc picks up my neighbor's firestick, so my signal is fine. i am so disgusted. called support 4 times. i feel like i am stuck with 170.00 wristband!

[YojanaFitbit]

Thanks for reaching out the Fitbit Community Forums @BHINNJ.

I really appreciate the time you've taken in order to solve the set up issues with your new Inspire HR. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

Please let me know if you need anything else! 

[Acefly]

I am having the same problem: "Bonding failed" would like to obtain the same information. Looks like many are having the same problem. Thanks...