Intermittent HR when doing activity

[AMinshaw]

Does anyone else have an issue with intermittent heart rate showing when doing an activity? For example I did a circuit class last week and when checking my hr, the majority of the time the screen was now showing any beat. I thought it may have been strap placement/tightness but it wasn't after several adjustments. I did restart etc etc and after contacting FitBit they sent me a new one which i received yesterday and just tried a yoga workout and same thing happened again. 2 units in a row having the same problem lends me to think it's a firmware issue but I can't see anyone else having this issue in the forum.

Thanks

[AlvaroFitbit]

Welcome to the Community @AMinshaw Sorry for the delay in my reply.

Let me help you with your heart rate reading on your Inspire HR. Sweat may obstruct the sensors to properly read your heart rate so make sure to remove it when exercising. Some users have used a sport wristband to quickly and easily remove excess sweat from the wrist area. I also suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

Let me know how it goes.