help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issue with Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2020 06:32

‎09-13-2020 06:32

ent for my run this morning and was using my watch and the app to track my virtual 5k. When I got home I was unable to open the exercise part of the app to see my information on the run. I have tried to turn Bluetooth off and on, the data off and on and restarted the phone.  
nothing currently on my front page of the app will open. 
Any suggestions? 

Best Answer
Labels:
2 REPLIES 2

‎09-13-2020 06:28

‎09-13-2020 06:28

I went for my run this morning and was using my watch and the app to track my virtual 5k. When I got home I was unable to open the exercise part of the app to see my information on the run. I have tried to turn Bluetooth off and on, the data off and on and restarted the phone.  
nothing currently on my front page of the app will open. 
Any suggestions? 

Best Answer

‎09-13-2020 12:00

‎09-13-2020 12:00

What phone are you asking about @HeatherE. 

Have you tried stopping the Fitbit app? 

Best Answer
0 Votes