help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with notifications and changing clock face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2020 11:46 - last edited on ‎08-11-2020 19:29 by Fitbit Moderator

‎08-11-2020 11:46 - last edited on ‎08-11-2020 19:29 by Fitbit Moderator

I’m getting notifications for someone else on my iphone and I can’t change the clock face, it just cycles and does nothing

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-11-2020 19:28 - last edited on ‎09-03-2025 08:44 by Fitbit Moderator

‎08-11-2020 19:28 - last edited on ‎09-03-2025 08:44 by Fitbit Moderator

Hi @Lsly, welcome to the Community Forums!

Thanks for bringing this to our attention. It seems that your Inspire HR is connected to someone's mobile device via Bluetooth connection, therefore, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to troubleshoot this uncommon situation. Also, to change the clock face of your device and because such option is not loading, please troubleshoot the Fitbit app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Let me know if further assistance is needed.

Best Answer
0 Votes