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Issues with notifications and changing clock face

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‎08-11-2020 11:46 - last edited on ‎08-11-2020 19:29 by Fitbit Moderator

‎08-11-2020 11:46 - last edited on ‎08-11-2020 19:29 by Fitbit Moderator

I’m getting notifications for someone else on my iphone and I can’t change the clock face, it just cycles and does nothing

 

Moderator Edit: Clarified subject

 

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‎08-11-2020 19:28

‎08-11-2020 19:28

Hi @Lsly, welcome to the Community Forums!

 

Thanks for bringing this to our attention. It seems that your Inspire HR is connected to someone's mobile device via Bluetooth connection, therefore, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to troubleshoot this uncommon situation. Also, to change the clock face of your device and because such option is not loading, please troubleshoot the Fitbit app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if further assistance is needed.

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