Logging a drive has no effect on step count

[BE_EM]

I drive a commercial vehicle. Having sat in the cab all day, I find I've managed to walk 12,558 steps. Yes, the cab ride is rough. Yes, I've tried changing dominant hand setting. No, it hasn't helped. I've tried manually logging driving activities on both the app and dashboard. This change reflects on calories burned, but has no effect on steps taken. Seeing as how this problem has been ongoing for over five years, I've already lost most of my confidence in fitbit. (I've used mine three days.)

[AlvaroFitbit]

@BE_EM Welcome to the Fitbit Community! It's great to have you here!

Let me help negating steps and thank you for troubleshooting this issue. Could you share a screenshot of your daily totals and the activities area? Do you log the driving activity for the period you have been driving? Try logging out from the app, restart your phone and log back in after this try logging the driving activity.

Let me know how it goes.

[BE_EM]

I log the drive time for when I was actually driving. I had t9 write in "driving" the first time. It lowers the daily cals burned, but does not change steps taken.



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[Rich_Laue]

Did you tap on the word Driving that popped up and not just typed in the word and enter? 

[BE_EM]

I've only ever had a fill in the blank.
Clicking the positive sign next to the exercise icon takes me to the screen where I can record, say, a run with gps. Hitting the log exercise tab takes me to the screen I'm referring to. 







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[Rich_Laue]

If a user doesn't tap on the popup then their steps will not be removed. 

 

[BE_EM]

There is no pop up on the screen I'm describing.

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[Rich_Laue]

I'm looking forward to seeing a screen shot or an address to this page. 

I just tried on a day last week with 25k of steps and was able to remove 20k

[BE_EM]

Right, but when I type it in, and select the driving prompt, it has no effect on steps. (Sorry for the delay)

[BE_EM]

 

 

[BE_EM]

 

[Rich_Laue]

Your last post has the popup to tap on. 

[BE_EM]

Yep, I initially had to type it in. The bike ride was picked up automatically, which is why it's an option. I actually run, so that's also a choice I had to type in. 
These three prompts were initially either entered by me or automatically sensed (bike ride.) 
My concern is that when I select driving, it has no effect on number of steps. Even when I choose the default settings as shown in my last post, no difference.

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[Rich_Laue]

Are you tapping on the word driving? You may also do this through the web. 

[BE_EM]

Yes, I'm typing on driving. I've tried making the change through the web page as well. Is there some kind of setting that might conflict with the manual input, and its effect on steps taken? I've selected to ignore all sense exercises, because the first problem I had was driving being listed as a bike ride.

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