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Lost Fitbit

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‎07-17-2020 10:00

‎07-17-2020 10:00

Lost my Inspired HR while swimming in the lake, band broke ☹️ Is there's any replacement policy?

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‎07-17-2020 10:22

‎07-17-2020 10:22

Hi @Sknewman  usually a lost device isn't covered by warranty, but you never know unless you ask. Let us know what happens.

 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.


USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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