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Lost steps after changing watch face

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‎06-24-2019 09:41

‎06-24-2019 09:41

I Lost all my steps after changing my watch face to a new type of display option. Is this fixable today? Can I add them back?

thanks

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‎06-25-2019 08:46 - last edited on ‎03-21-2025 12:58 by Fitbit Moderator

‎06-25-2019 08:46 - last edited on ‎03-21-2025 12:58 by Fitbit Moderator

@Ekpdx A warm welcome to our Community!

Let me help you with your missing steps. This is really odd and not expected. Did you manually logged any activities? Could you share a screenshot of your activities area? If you have any manually logged activity please remove them and see if this fixes the issue. If the issue persist then try restarting your device. You can manually log a walking activity to have a record on your account.

Let me know how it goes.

Alvaro | Community Moderator

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‎03-04-2020 19:57

In response to AlvaroFitbit

‎03-04-2020 19:57

Same thing happened, just bought fitbit too didnt logged anything manual prior 

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