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Missing steps from Inspire HR

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‎10-28-2019 13:53 - last edited on ‎10-29-2019 05:08 by Fitbit Moderator

‎10-28-2019 13:53 - last edited on ‎10-29-2019 05:08 by Fitbit Moderator

My Fitbit steps tracker was accidentally changed. How do I change it back to the original settings. I was at 7000 steps today and now it’s at 2500. What do I do

 

 

Moderator edit: updated subject for clarity

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‎10-29-2019 05:11 - edited ‎10-29-2019 08:10

‎10-29-2019 05:11 - edited ‎10-29-2019 08:10

@Cathy05 A warm welcome to our Community!

 

Let me help you with your missing steps. Are you talking about the step goal on your device? Could you share a screenshot of this? If the actual step count decreased it could be due to a logged activity. Have you logged any activities on your account? If this is the case then remove that activity. Also make sure you are syncing your tracker daily so it doesn't lose the correct time and date.

 

Let me know how it goes.

Alvaro | Community Moderator

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