My Inspire won't track my sleep

[Rlk1910]

My inspire will not track my sleep, I've restarted it then took a nap but still nothing. Why won't it automatically track my sleep? I've done all the suggested things.

Moderator edit: format. 

[Susan4d]

I went back to a Fitbit from Garmin and was so disappointed with Inspire! But my replacement tracker works fine. Now I’m so happy again with Fitbit. I hope u keep asking for a replacement

[NikkiP1977]

I sent an email to Fitbit this morning advising them of the problem so I will see what they say. 🤞

[Jumbotron]

Susan - I am curious if yours will continue to work.  Really weird though.  Why would mine sometimes work and sometimes not ...  Frustrating for sure!

From my perspective, Fitbit doesn't seem to have a lot of focus on this issue, but really, I can see the Inspire as a stepping stone to getting a more expensive version, but not with the problems it has ...

(If you recall, I got a cheapo ~$30 one on Amazon because my Inspire wasn't tracking sleep properly.  That one has been working fine ...  Akasma or something.)

[Susan4d]

I hope my replacement keeps working! Only time will tell. I had a Fitbit years ago but changed to garmin since it was waterproof. I was so happy to come back to Fitbit with a waterproof Inspire. It is a really great product when it works properly

[Susan4d]

Good luck!

[LizzyFitbit]

Hi @Jumbotron and @Susan4d. I'm glad to see you here. @NikkiP1977, welcome to the Forums. I'm sorry for my delayed response.

@Jumbotron, thanks for letting me know the outcome after trying the steps posted above. I understand where are you coming from, and I'll continue helping you. Just to confirm, please verify the following factors that prevent your device from tracking sleep details:

• You used the Begin Sleep Now option in the Fitbit app, instead of simply wearing your device to bed.
• The battery of the tracker was almost empty when you go to bed (under 25%).
• You didn't sleep for more than 1 hour.
• The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance.

In addition to this, I'd recommend to log your last night sleep with the steps from this help article, so you can keep your information in your account.

@Susan4d, thanks for your comments, as well for your great help. It's nice that your replacement is working well.

@NikkiP1977, thanks for trying the steps posted in this thread, and I'm sorry that your Inspire is having this behavior. I've been informed by our Support Team that your case is still open as they're providing you with assistance. They'll keep working with you via email.

See you around.

[Jumbotron]

@LizzyFitbit 

• You used the Begin Sleep Now option in the Fitbit app, instead of simply wearing your device to bed.  ==>>  No.  Just wear it to bed.
• The battery of the tracker was almost empty when you go to bed (under 25%).  ==>>  No.
• You didn't sleep for more than 1 hour.  ==>>  No.  4 - 6 hrs, still doesn't track it right.
• The bracelet is too loose or too tight on the wrist. You should be able to put your index finger between the bracelet and your arm without much resistance.  ==>>  I wear the Inspire as a Clip.  For the Flex 2, I just kept it in my pocket.  During the day and at night.  The Flex 2 tracked everything.  The Inspire doesn't track sleep correctly.

[LizzyFitbit]

Hi @Jumbotron. Welcome back to the Forums. I'm sorry for my delayed response.

Thanks for getting back with the requested information. Since you're using your Inspire in the clip, could you please try using it on the wristband when sleeping? Also, try wearing it snug on your non-dominant to make sure you'll get sleep readings, and verify that the Fitbit app is updated to the latest version. If you've not done so, I'd recommend to check this help article so you can log your previous sleep data in the Fitbit app.

Hope to see you soon.

[Jumbotron]

I have already done/tried all that.  It. Does. Not. Track.  Sleep.  Reliably.

I never had to "baby sit" the Flex 2 I had (and the Flex 2 doesn't even have a Clip Mode, but that's how I used it, in my pocket, and it worked fine).  I just used it.  Whether it's unique to mine, or a design flaw with the hardware or software in general, my Inspire doesn't work right.

[Susan4d]

I felt ur frustration too. I think some of the Inspire devices just don’t work properly. Since I received a replacement that works I’ve been so happy!

[Jumbotron]

Instead of just offering a replacement, it's delay, delay, delay.  I've already tried all the troubleshooting stuff.  None of it changes the fact that the Inspire I have doesn't track sleep properly.

It works fine for steps and activity.  Not for sleep.  There is something wrong with it, either software or hardware.

Like I mentioned previously, I got a cheap fitness tracker on Amazon for sleep.  It's not as good as the Flex 2 was, but it's better than the Inspire.  🙂

What Fitbit isn't realizing, is that all this delay might save them a few bucks to not send me out a replacement.  But it also will prevent me from considering a Fitbit the next time I upgrade (when after I lost the Flex 2, getting the Inspire was a no brainer).  It's really poor customer service imo.

[chettebi]

Hello everybody,

I'am from France and I have the same problem as you. I chatted on the website with them and insisted to have my Fitbit Inspire HR replaced. It took about 2 weeks to return the previous and to received the new one. I received it thursday, and it worked properly only one night and not the last night ! I'm going to check it carrefully for 1 week and I will keep you posted.

Before, I had a Fitbit Alta Hr and I was very satisfied, but the display does not work properly anymore and as it is not on sale, I bought a Fitbit Inspire HR and I am very disappointed. 

I think that the support tells us to do this, to do that (in France or elsewhere !), but it's a problem of software on this model and they need to find a new update that will cancel this problem !

[Susan4d]

I agree with you completely!

[Moose1972]

I am so disappointed with my fitbit inspire. I was so excited about the sleep tracker as i have had sleep issues for years. it worked for a month and then just stopped. i have tried every suggestion to fix it and nothing works:(

[Susan4d]

I finally got a new one which worked. Good luck

[Jumbotron]

This is funny.  I lost the Inspire I had.  I got another one, figuring the new one would work.  Serial numbers:

2159F9466862 - old one, sleep tracking sporadically mostly didn't work

2168OA4488E2 - new one, sleep tracking doesn't work at all

The new one hasn't worked at all for sleep tracking in the 10 days I've had it so far.  Updated the f/w, latest app on my tablet, rebooted the Inspire, nope, nada, zilch, zero sleep tracking so far.  I got this one officially from Amazon, so I'll just return it and try again.

Susan - I know you got a new one, and it's working.  Any chance you'd have the serial number?  Outside on the box, on the same end as the UPC, but on the left side at the bottom.

[Jumbotron]

I want to point something out too.  A lot of refurbs available on eBay too:

https://www.ebay.com/itm/Fitbit-FB412BKBK-Inspire-Fitness-Tracker-One-Size-S-and-L-bands-included/12...

https://www.ebay.com/itm/Fitbit-Inspire-Fitness-Tracker-One-Size-S-L-Bands-Purple-FB412BYBY/40186918...

https://www.ebay.com/itm/Fitbit-Inspire-Fitness-Tracker-One-Size-S-L-Bands-Included/113887113348

https://www.ebay.com/itm/Fitbit-FB412BYBY-Inspire-Activity-Tracker-with-S-L-Band-One-Size-Sangria/11...

I wonder if I'd have better luck buying a refurb?  Anticipating that they fixed the problem for why it was returned in the 1st place ...

[Bo66]

I'm  sorry to hear that you're  having  trouble  with Inspire  H.R. I  have a new one and don't  know if I  might have any  problems. Good luck!

[Susan4d]

The replacement Fitbit sent didn’t have a box, it was just the device by itself. On the Fitbit app it says version 20001.63.5. Not sure that helps. Mine is still working great. It auto recognizes and logs activities and sleep.

[Jumbotron]

That's actually interesting.  Maybe I would have better luck with a refurb.  If yours was brand new, it should have come in a box.  And because I got my new one right from Amazon, they are still manufacturing Inspires that are faulty.  If I had a blog or if I was an influencer, I'd post about this, to get more visibility.  🙂  As it is, I just think FItbit doesn't care.  Not enough of a bad mark against them for them to rectify the situation.

How did you find the version number?  If I go "up" on the unit itself, then to Settings, then to Device Info, I see: Fit OS, Model, FCC Id, IC, BOCRA, etc, but nothing that looks like you version #.  I actually don't think there's a way to get the s/n other than the box. [Ok, in the app.  I will check that later!]