01-30-2024
14:13
- last edited on
01-31-2024
09:56
by
JuanFitbit
01-30-2024
14:13
- last edited on
01-31-2024
09:56
by
JuanFitbit
I am extremely disappointed with your customer care service. I have raised my issue, had discussion with your online chat team , I also sent emails… unfortunately no one seems to be really helpful. No point in just sending some flowery words , when you have not even tried to understand the problem & made sincere effort to solve it.
Infact after waiting for weeks , now I asked my son ( 17 years old ) to fix it & he just did it within seconds.
So , if your team was really service oriented, they could have tried to fix the issue .
Hope the fitbit customer care improves & tries to honestly solve all types of issues & not just the common basic issues.
Moderator edit: updated subject for clarity
Best AnswerThe day of exercise wasn’t getting recorded for that particular day. Instead it was showing as the previous day. All data wasn’t synchronizing correctly.
Best AnswerDid a restart of the device help? Whatever your son did, just might help others with a similar issue.
Best AnswerNo , none of that like restart & usual standard steps helped. This is what I was suggested every time I seeked for help, basic trouble shooting methods. But none of that was helpful.
Some changes in settings & so on , he did & its working fine now.