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My experience with Support

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I am extremely disappointed with your customer care service. I have raised my issue, had discussion with your online chat team , I also sent emails… unfortunately no one seems to be really helpful. No point in just sending some flowery words , when you have not even tried to understand the problem & made sincere effort to solve it. 
Infact after waiting for weeks , now I asked my son ( 17 years old ) to fix it & he just did it within seconds. 
So , if your team was really service oriented, they could have tried to fix the issue . 
Hope the fitbit customer care improves & tries to honestly solve all types of issues & not just the common basic issues. 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

Hi @Ngsh great that your son was able to fix your issue. What was happening to your Inspire HR?

Stepping in the U.S.A. since September 2013. Android 14

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The day of exercise wasn’t getting recorded for that particular day. Instead it was showing as the previous day. All data wasn’t synchronizing correctly. 

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Did a restart of the device help? Whatever your son did, just might help others with a similar issue.

Stepping in the U.S.A. since September 2013. Android 14

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No , none of that like restart & usual standard steps helped. This is what I was suggested every time I seeked for help, basic trouble shooting methods. But none of that was helpful. 
Some changes in settings & so on , he did & its working fine now. 

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