01-30-2024
14:13
- last edited on
01-31-2024
09:56
by
JuanFitbit
01-30-2024
14:13
- last edited on
01-31-2024
09:56
by
JuanFitbit
I am extremely disappointed with your customer care service. I have raised my issue, had discussion with your online chat team , I also sent emails… unfortunately no one seems to be really helpful. No point in just sending some flowery words , when you have not even tried to understand the problem & made sincere effort to solve it.
Infact after waiting for weeks , now I asked my son ( 17 years old ) to fix it & he just did it within seconds.
So , if your team was really service oriented, they could have tried to fix the issue .
Hope the fitbit customer care improves & tries to honestly solve all types of issues & not just the common basic issues.
Moderator edit: updated subject for clarity
01-30-2024 14:51
01-30-2024 15:07
01-30-2024 15:07
The day of exercise wasn’t getting recorded for that particular day. Instead it was showing as the previous day. All data wasn’t synchronizing correctly.
01-30-2024 15:22
01-30-2024 15:22
Did a restart of the device help? Whatever your son did, just might help others with a similar issue.
01-30-2024 15:32
01-30-2024 15:32
No , none of that like restart & usual standard steps helped. This is what I was suggested every time I seeked for help, basic trouble shooting methods. But none of that was helpful.
Some changes in settings & so on , he did & its working fine now.